Privacy Policy
MONE VOCAL ACADEMY Privacy Policy
MONE MUSIC Online Academy ('https://monevocalacademy.com' hereinafter 'MONE VOCAL ACADEMY') establishes and publishes the following Privacy Policy in accordance with Article 30 of the “Personal Information Protection Act” in order to protect the personal information of data subjects and to handle related grievances promptly and smoothly.
1. Purposes of Processing Personal Information
MONE VOCAL ACADEMY processes personal information so that users can use our services smoothly. The personal information we process is not used for any purpose other than those listed below, and if the purpose of use changes, we will take the necessary measures, such as obtaining separate consent in accordance with Article 18 of the “Personal Information Protection Act.”
- Website membership registration and management: We process personal information to identify and authenticate members for membership services, verify age, maintain and manage membership, prevent fraudulent use of services, and send various notices and notifications.
- Handling of complaints: We process personal information to verify complaints, contact you for fact-finding, send notifications, and inform you of the results.
- Provision of goods or services: We process personal information to provide music education content, process payments, and handle settlements.
- Marketing and advertising: We process personal information to develop new services and provide personalized services, deliver event and promotional information and participation opportunities, verify service effectiveness, and compile statistics on members’ service usage.
- Other: We process personal information to prevent illegal or fraudulent use, provide automatic login, and for similar purposes.
- Learning management and optional learning care: If a user signs up for learning care, we process personal information to provide learning guidance and consultations using the phone number entered in Channel Talk.
2. Processing and Retention Period of Personal Information
MONE VOCAL ACADEMY retains users’ personal information and uses it to provide services for as long as the user continues to use our services as a member. MONE VOCAL ACADEMY does not directly collect users’ personal information. Instead, we receive transfers of, or authorized access to, users’ personal information from teachable, the entity that collects it, in order to process and retain it.
Users’ personal information is destroyed in an irrecoverable manner once the purpose of its collection and use has been achieved or when the user cancels their membership.
However, if there has been a request relating to abuse or misuse of member rights, infringement of rights, defamation disputes, or cooperation with investigations, we may retain the member’s personal information for 1 year from the date of membership cancellation to prevent recurrence. Where retention is required under relevant laws, such as the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, the company moves member information to a separate DB or a separate access-controlled electronic file, retains it for the period prescribed by those laws, and then destroys it.
Retention under MONE VOCAL ACADEMY’s internal policy
| Category | Details |
|---|---|
| Reason for retention | Preventing re-registration by fraudulent members, disputes over infringement of rights such as defamation, and cooperation with investigations |
| Retention period | 1 year after membership cancellation |
Retention of learning management and learning care information
| Retained items | Reason for retention | Retention period |
|---|---|---|
| Member identification information and personal learning records | Learning continuity upon resubscription | 1 year after the last paid enrollment ends |
| Learning care phone number stored in Channel Talk | Learning guidance and consultation | Until learning care is withdrawn |
| Records of learning care consent and withdrawal | Verification of consent and withdrawal | 1 year after learning care is withdrawn |
Retention under relevant laws
| Retained items | Reason for retention | Retention period |
|---|---|---|
| Records of contracts or order cancellations | Act on the Consumer Protection in Electronic Commerce | 5 years |
| Records of payments and supply of goods, etc. | Act on the Consumer Protection in Electronic Commerce | 5 years |
| Records of member complaints or dispute resolution | Act on the Consumer Protection in Electronic Commerce | 3 years |
| Records of visits | Act on Promotion of Information and Communications Network Utilization and Information Protection | 3 months |
3. Personal Information Items Processed
MONE VOCAL ACADEMY processes the following personal information items, either transferred from teachable or accessed with authorization from it.
Items collected by teachable
| Category | Items collected |
|---|---|
| Website membership registration and management | Name or nickname, email address, unique ID, and, for Google social login, Google email address and Google unique ID |
| Use of and payment for paid services | Payment method card issuer, card number (securely collected with encryption), card type (debit or credit), expiration date, and, when using simple payment services, information required by that payment service (bank name, account number, etc.) |
| Marketing and advertising | Only for users who have given prior consent: member information (name/nickname, email address, mobile phone number) and service usage information (purchase date and time, usage history) |
| Other automatically collected items | Service usage records, suspension records, termination records, IP address, access logs, cookies |
Items processed directly by MONE VOCAL ACADEMY
| Category | Items processed |
|---|---|
| Learning management | Teachable membership, enrollment, progress, and attendance information, Naver Cafe nickname and assignments, feedback post URLs, instructor contact records |
| Learning care | Email address, records of applications, consent, and withdrawal, Channel Talk applications, user and consultation identifiers |
| Administrator accounts | Name, login ID, password hash, permissions and work records |
How teachable collects information
- Membership registration on the website or mobile web
- When paying for paid services
- When updating member information and while using the service
4. Processing of Personal Information of Children Under 14
- MONE VOCAL ACADEMY does not accept membership registrations from children under the age of 14.
- If a user registers by misstating their age or using another person’s information, that user is responsible for any resulting consequences.
- If MONE VOCAL ACADEMY becomes aware that personal information of a child under 14 has been collected, we will promptly revoke that member’s membership and destroy the personal information.
- If you discover that personal information of a child under 14 has been collected, please contact our Chief Privacy Officer (monemusic2022@naver.com).
5. Processing of Personal Information of Minors Aged 14 or Older (Under 19)
- MONE VOCAL ACADEMY hereby notifies minors aged 14 to under 19 that they must obtain consent from their legal guardian to pay for paid services.
- If a minor makes a payment without the consent of their legal guardian, the minor or the legal guardian may request that MONE VOCAL ACADEMY cancel the payment.
- Legal guardians may request access to, correction, deletion, or suspension of processing of the minor member’s personal information, and MONE VOCAL ACADEMY will act without delay once the request is confirmed to be legitimate.
6. Provision of Personal Information to Third Parties
MONE VOCAL ACADEMY processes users’ personal information only within the scope described in “1. Purposes of Processing Personal Information” and, in principle, does not provide users’ personal information to third parties. However, the following cases are exceptions.
- When necessary for statistics, academic research, or market research, and provided in a form that cannot identify specific individuals
- When necessary for payment settlement for transactions of products, etc.
- When necessary for identity verification to prevent identity theft
- When there are unavoidable reasons under the provisions of law or as required by law
7. Outsourcing of Personal Information Processing
MONE VOCAL ACADEMY outsources personal information processing as follows for the smooth handling of personal information. The personal information processed by contractors is limited to the minimum necessary to provide the services.
| Category | Contractor | Outsourced tasks | Items provided |
|---|---|---|---|
| Payment processing | teachable:pay | Payment processing and fee settlement for the use of paid services | Name/nickname, email address, card issuer, card type, card number, expiration date |
| Customer support | Channel Corporation Co., Ltd. (Channel Talk) | Operating the customer support system , receiving learning care applications, and providing phone number storage and messaging systems | Name, email address, mobile phone number, and inquiry details entered directly by the customer, plus the device’s IP address and identifiers |
| Service hosting | teachable.inc | Website hosting and data storage | All personal information collected while using the service |
| Service hosting | Render Services, Inc. | Learning management system hosting and data storage | Teachable membership, enrollment, purchased products, courses, progress, and attendance information, learning care application, consent, and withdrawal records, and Channel Talk identifiers |
8. Overseas Transfer of Personal Information
To provide services smoothly, MONE VOCAL ACADEMY outsources hosting to overseas providers as described below, and personal information may be transferred overseas in the process.
| Category | Details |
|---|---|
| Recipient | teachable Inc. (privacy@teachable.com / Convene, 9th Floor, WorkSuite #807530, Fifth Avenue, New York, NY 10036) |
| Destination country | United States |
| Data storage location | United States |
| Date, time, and method of transfer | Processed in real time over the information and communications network when users sign up for and use the service. Operations and technical support teams at teachable Inc. headquarters may access the data for service maintenance and incident response. |
| Personal information transferred | Name, email address, and information generated while using the service (access IP, cookies, service usage records, etc.) |
| Purpose of use | Website hosting and server operation, member information management |
| Retention and use period | Until membership cancellation or termination of the outsourcing contract |
Users may refuse the overseas transfer of their personal information through the company’s Chief Privacy Officer. However, if you refuse, your use of services that necessarily involve hosting operations may be restricted.
Render Services, Inc. (Singapore, privacy@render.com) receives Teachable membership, enrollment, purchased products, courses, progress, and attendance information, as well as learning care application, consent, and withdrawal records and Channel Talk identifiers, via encrypted communication whenever such information is created, stored, or viewed, in order to host the learning management system, and processes it until the outsourcing contract ends or the retention period for each item expires. You may request to refuse overseas transfer from the Chief Privacy Officer, and if you refuse, use of the learning management service will be restricted.
9. Procedures and Methods for Destroying Personal Information
MONE VOCAL ACADEMY destroys personal information without delay when it is no longer needed, such as when the retention period has expired or the purpose of processing has been achieved.
- Destruction procedure: We identify personal information for which a reason for destruction has arisen and destroy it with the approval of the Chief Privacy Officer.
- Destruction method: Personal information recorded and stored in electronic files is permanently deleted so that it cannot be recovered. Personal information recorded and stored on paper is shredded or incinerated.
10. Rights and Obligations of Users and Legal Guardians and How to Exercise Them
- Users may exercise their rights to request access to, correction, deletion, or suspension of processing of their personal information from the company at any time.
- You may exercise these rights with MONE VOCAL ACADEMY via the internet, email, etc. in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the “Personal Information Protection Act,” and MONE VOCAL ACADEMY will take action without delay.
- To access or correct your personal information, you can do so directly through 'Edit Member Information' on the website.
- To cancel (withdraw consent), email monemusic2022@naver.com or contact us via Channel Talk to 'request membership cancellation'.
- You may exercise the rights under Paragraph 1 through a representative, such as the member’s legal guardian or an authorized delegate. In this case, under the "Notice on Personal Information Processing Methods (No. 2020-7)" , a power of attorney must be submitted using attached Form No. 11.
- Requests for access to and suspension of processing of personal information may be restricted under Article 35, Paragraph 4 and Article 37, Paragraph 2 of the “Personal Information Protection Act.”
- Deletion of personal information cannot be requested if other laws specify that the personal information is subject to collection.
- When a member requests access, correction, deletion, or suspension of processing, MONE VOCAL ACADEMY verifies that the person making the request is the member or a legitimate representative.
11. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices
MONE VOCAL ACADEMY uses cookies, which store and retrieve usage information from time to time, to provide personalized services to users.
- Purpose of cookies: Cookies are used to understand usage patterns for each service visited, popular search terms, whether secure connections are used, and so on, in order to provide users with optimized information. We also analyze service usage through marketing analytics tools.
- Installation, operation, and refusal of cookies: Users have a choice regarding cookie installation. By setting options in your web browser, you can allow all cookies, be prompted each time a cookie is stored, or refuse to store any cookies. However, if you refuse to store cookies, you may have difficulty using the services.
Example settings (Chrome): Settings → Privacy and security → Cookies and other site data
12. Consent to Receive Advertising Information
- MONE VOCAL ACADEMY sends advertising information (newsletters, event announcements, promotions, etc.) by email, mobile phone, etc. only with the user’s prior consent.
- Users may withdraw consent to receive advertising information at any time, and upon request, MONE VOCAL ACADEMY will stop sending it without delay.
- You can withdraw consent via the unsubscribe link at the bottom of our emails, the member information edit page, or a Channel Talk inquiry.
- Informational notices necessary to provide the service, such as those about your account, purchases, and learning care, are kept separate from advertising information.
13. Measures to Ensure the Security of Personal Information
Users’ personal information is protected primarily by account credentials and identity verification. In processing users’ personal information, MONE VOCAL ACADEMY has the following technical and administrative measures in place to ensure security and prevent personal information from being leaked, altered, or damaged.
Technical measures
- Account authentication information is stored encrypted and can only be viewed by the account holder.
- MONE VOCAL ACADEMY regularly backs up data in case of damage to personal information and uses up-to-date antivirus software to prevent members’ personal information or data from being leaked or damaged by computer viruses and the like.
- MONE VOCAL ACADEMY uses security protocols (SSL, etc.) so that personal information can be transmitted securely over the network for payments and similar transactions.
- To prevent information leaks from hacking and the like, MONE VOCAL ACADEMY uses an intrusion prevention system to control unauthorized external access and strives to implement every possible technical measure to ensure system security.
Administrative measures
- When handling personal information at a member’s request, MONE VOCAL ACADEMY verifies the member’s identity in the best way possible and does its utmost to ensure the information is processed safely.
- MONE VOCAL ACADEMY limits access to personal information to those who perform personal information management duties, such as the Chief Privacy Officer, and others who must process personal information as part of their work, and consistently emphasizes compliance with the Privacy Policy through regular training for employees who handle personal information.
MONE VOCAL ACADEMY is not responsible for personal information leaked due to the user’s own carelessness or negligence without fault on the company’s part. We recommend always logging out and closing your web browser when you finish using the service.
14. Chief Privacy Officer
If you have any requests or inquiries regarding MONE VOCAL ACADEMY’s processing of personal information, please contact the Chief Privacy Officer below.
| Category | Details |
|---|---|
| Chief Privacy Officer | Jo Sunghwan |
| Contact | monemusic2022@naver.com |
| Customer support | Channel Talk (on the website) |
15. Remedies for Infringement of Data Subjects’ Rights
If you need to report or get advice on a personal information infringement, please contact the Personal Information Infringement Report Center of the Korea Internet & Security Agency (KISA). In addition, if you have suffered financial or emotional damage due to a personal information infringement, you may apply for relief to the Personal Information Dispute Mediation Committee.
| Agency | Details |
|---|---|
| Personal Information Infringement Report Center | Operated by the Korea Internet & Security Agency. Reporting personal information infringements and requesting consultations. Website privacy.kisa.or.kr, phone 118 (no area code), address (58324) Personal Information Infringement Report Center, 3F, 9 Jinheung-gil (301-2 Bitgaram-dong), Naju-si, Jeollanam-do |
| Personal Information Dispute Mediation Committee | Personal information dispute mediation applications and collective dispute mediation (civil resolution). Website www.kopico.go.kr, phone 1833-6972 (no area code), address (03171) 4F, Government Complex Seoul, 209 Sejong-daero, Jongno-gu, Seoul |
| Supreme Prosecutors’ Office Cyber Investigation Division | 1301 (no area code), www.spo.go.kr |
| Korean National Police Agency Cyber Bureau | 182 (no area code), cyberbureau.police.go.kr |
16. Changes to the Privacy Policy
- This Privacy Policy takes effect on August 27, 2026.
- If any content of this Privacy Policy is added, deleted, or modified, we will announce it through the Notices on our website at least 7 days before the revision. However, for significant changes to users’ rights, we will give notice at least 30 days in advance.
- View previous Privacy Policy (June 1, 2026 ~ August 26, 2026)