Mone Vocal Academy Terms of Service

Article 1 (Definitions)

The terms used in these Terms of Service are defined as follows. Any terms not separately defined herein shall follow relevant laws and regulations, and general commercial terms shall be interpreted in accordance with customary trade practices.

1. "Website" means the online platform where the Company provides music education content and lesson services to Members using information and communication networks.
2. "User" means both Members and Non-members who receive the services provided on the Website in accordance with these Terms of Service.
3. "Member" means a person who has provided personal information to the Website to register as a member and has received approval from the Company.
4. "Non-member" means a person who uses the services provided by the Website without signing up for membership.
5. "Service" means all music education content, lessons, and supplementary services provided by the Company through the Website.
6. "Lesson Content" means the core product of the Website, referring to music education content and lesson services provided through the online platform.
7. "Course Duration" means the period during which a Member can use a paid service after purchasing it. The specific course duration is indicated on each course page.
8. "Post" or "User Content" means all text, voices, sounds, videos, images, and files posted or registered on the Website by a User.

Article 2 (Specification and Revision of Terms)

1. The Company shall post the contents of these Terms of Service and relevant business information on the initial screen of the Website so that Users can easily identify them.
2. The Company may revise these Terms of Service to the extent that it does not violate relevant laws and regulations.
3. In the event of revising the Terms of Service, the Company shall specify the effective date and announce it on the Website at least 7 days prior to the effective date. If the revision is disadvantageous to the User, it shall be announced at least 30 days in advance.
4. The revised Terms of Service shall apply only to contracts concluded after the effective date, unless otherwise agreed.
5. Matters not stipulated in these Terms shall be governed by relevant laws and regulations.
6. The Company may verify the Member's consent to revised Terms through pop-ups or other methods after the effective date.
7. For revisions advantageous or neutral to the Member, if the Member does not refuse within a reasonable period, the Company may deem the Member to have consented.
8. For revisions disadvantageous to the Member, the Company shall obtain explicit consent.

Article 3 (Contents of Service)

1. The Company provides music education content and lessons to Members.
2. The Company may change service contents due to reasons such as sold-out services or technical changes. Material changes shall be notified in advance.
3. The Company shall compensate for damages suffered by the User due to changes in service contents, unless the Company proves absence of intent or negligence.

Article 4 (Suspension of Service)

1. The Company may temporarily suspend services due to maintenance, inspection, replacement, equipment failure, or communication interruption.
2. If the Company becomes unable to provide services due to business conversion, abandonment, or integration, the Company shall notify Users and compensate them according to applicable standards.

• Paid service members: refund of the unused remaining balance.
• Subscription members: refund corresponding to the remaining period.
• Points or coupons: reimbursed in cash or equivalent value where applicable.

Article 5 (Membership Registration)

1. Users apply for membership by providing member information via email or Google account and agreeing to these Terms and the Privacy Policy.
2. The Company registers applicants as members unless rejection grounds apply.
3. The membership contract is established when the Company's acceptance reaches the member.
4. Members must immediately notify the Company of any changes to registration details.

Grounds for Refusal

• Previous loss of membership status pursuant to Article 6.
• Refusal to provide mandatory information, false information, omissions, or errors.
• Applicant is under the age of 14.
• False identity verification or registration under another person's name.
• Suspected intent to interfere with business or cause damages.
• Other cases deemed inappropriate by the Company.

Article 6 (Membership Withdrawal and Loss of Eligibility)

1. Members may request withdrawal at any time, and the Company shall process the withdrawal immediately.
2. The Company may restrict or suspend membership if a member violates these Terms, provides false information, fails to pay, interferes with other users, misuses content, shares accounts, uses automated access methods, or otherwise violates laws or public order.
3. If the same act is repeated or not corrected within 30 days, the Company may revoke membership entirely.
4. Upon loss of membership, the Company shall grant at least 7 days for explanation before cancellation.
5. If membership is revoked under this Article, funds for services already used will not be refunded.

Article 7 (Notice to Members)

1. The Company may notify members via their registered email address.
2. Notices to unspecified members may be substituted by posting on the Website for at least 7 days, except for matters materially affecting individual transactions.

Article 8 (Application for Purchase)

Users shall apply for purchases on the Website according to the procedures provided by the Company, including service selection, purchase confirmation, confirmation of restrictions on withdrawal of subscription, and payment method selection.

Article 9 (Establishment of Contract)

1. The Company may refuse purchase applications containing falsehoods, omissions, typos, applications that significantly impede business operations, or purchase applications by minors without consent of a legal representative.
2. The contract is established when the Company's acceptance reaches the User in the form of a receipt confirmation notice.
3. The acceptance shall include purchase confirmation, service availability, and instructions for correction or cancellation.

Article 10 (Payment Method)

Payments are executed through teachable:pay. The Company provides payment methods such as credit card, debit card, simple payment, and other electronic payment methods, and does not collect additional fees beyond the service amount.

Article 11 (Receipt Confirmation Notice, Change, and Cancellation of Purchase Application)

1. The Company issues a receipt confirmation notice when a User applies for a purchase.
2. If there is a discrepancy, the User may immediately request a change or cancellation, and the Company shall process it accordingly.

Article 12 (Supply of Service)

1. Unless otherwise agreed, the Company takes necessary measures to provide the service within 7 days from the subscription date.
2. Digital content services are provided immediately upon payment completion or according to the service schedule determined by the Company.

Article 13 (Refunds)

If the Company cannot provide the purchased service, it shall notify the User without delay and refund or take necessary refund measures within 3 business days from receipt of payment.

Article 14 (Withdrawal of Subscription, Refund Policy)

1. Period for Withdrawal of Subscription

Members may request withdrawal within 7 days from the latter of the contract conclusion date or the content provision date. Withdrawal may be restricted for used or completed services, free promotional services, services lost or damaged due to the member, or other cases under applicable law.

2. Refund Standards

The Company shall refund the member within 5 business days from the date the refund reason occurs, applying the standards below. As the Company's products are digital downloads and online course bundle packages, they are subject to the Company's proprietary refund policy in accordance with relevant laws.

Standalone Course

• If 3 or fewer class videos, excluding sample videos, are used within 7 days from the course start date: full refund.
• If more than 3 class videos are used within 7 days, or if it is after 7 days from the course start date: no refund.

Subscription Type

• Members may receive a full refund only if they have not used the content within 7 days from payment.
• For subscription services exceeding 1 month, termination is processed based on monthly usage cycles.
• No refunds will be issued once access to all sessions has been granted.
• For usage periods of 1 month or less, the service may be used until the end of the period, and paid fees are not automatically refunded.
• Usage amount is calculated based on the Regular Retail Price divided by 4, because subscription products allow sequential access to 4 sessions per month.

Exceptions: EU, California

If you reside in an EU country, California, or if your country/state grants a more favorable refund policy as a mandatory provision, contact the Company and it will be processed according to lawful procedures.

3. Refund Calculation Method

• The course start date is calculated from the payment date. For pre-order courses, it is calculated from the course opening date.
• The usage amount is calculated based on Regular Retail Price before discounts.
• Free OT or orientation videos are excluded from the video count.
• Playing a video or downloading digital content is deemed use of the content.

4. Refund Eligibility Overview

• No videos watched and no digital content downloaded: 100% refund if requested within 7 days.
• After watching videos or accessing downloads: subject to the detailed refund policy.
• If all videos have been watched: no refund.

5. Payment Plans

• For subscription plans, 1 session of paid lectures opens per week.
• For standalone courses, all lecture sessions open at once upon payment.

6. After Course Period Ends

No refunds are possible for unwatched portions after the course period ends. Monthly subscriptions are based on each billing cycle. Annual subscriptions last 1 year from the payment date.

7. Package Products

Package products adhere to the same principles stated above.

8. Other Refund Information

• Refunds are calculated from the day following the expression of intent to refund.
• Refund amounts of less than 0.01 dollars are truncated.
• Refund approval occurs within 3 business days, and payment refund is issued within 5 business days after approval.
• Refunds may be delayed depending on the Payment Gateway and card company.
• The 1-month calculation standard follows Article 160 of the Civil Act.

9. Special Courses

Special courses may have separate cancellation, modification, and refund policies announced individually.

10. Refund Restrictions

• If ID sharing or course sharing is detected, membership eligibility will be revoked, and no refunds will be issued in principle.
• Coupon, point, or discount amounts are excluded from refund targets.
• No separate penalties or refund fees are charged to the user; PG refund fees are borne by the Company.

11. Changing Refund-Eligible Courses and Forced Withdrawal

Changing a refund-eligible course requires refund processing and reapplication or contacting customer support. If a member is forcibly withdrawn for violating laws or these Terms, this refund policy does not apply.

12. Refund Method

Refunds are processed using the same payment method used by the User, where possible. If impossible, the Company will notify the User of the reason and alternative method. Refund requests can be submitted via the Website or Channel Talk.

Article 15 (Effects of Withdrawal of Subscription, Refunds, etc.)

1. Upon receiving a refund request, the Company approves the refund within 3 business days and refunds payment within 5 business days.
2. For credit card or electronic money payments, the Company requests the payment provider to suspend or cancel billing.

Article 16 (Protection of Minors)

1. The Company states on the payment screen that minors aged 14 or older but under 19 require consent of a legal representative.
2. If a minor purchases without such consent, the minor or legal representative may cancel the contract.
3. Upon cancellation request, the Company shall refund the previously paid amount.

Article 17 (Protection of Personal Information)

1. The Company collects minimum personal information necessary for membership registration and service provision through Google Social Login and teachable signup services.
2. Specific collected items follow the Privacy Policy.
3. Users may request access and correction of errors in personal information at any time.
4. Users are obligated to protect their own personal information, and the Company is not responsible for problems arising from user negligence.
5. Accounts may not be transferred or lent to third parties.
6. Other detailed matters are governed by the Privacy Policy.

Article 18 (Receipt of Advertising Information)

1. The Company sends advertising information only to members who gave prior consent.
2. Members may withdraw consent at any time.
3. The Company shall state that the content is advertising and provide opt-out instructions in accordance with relevant laws.

Article 19 (Obligations of the Company)

1. The Company shall not engage in acts prohibited by law or these Terms and shall do its best to provide stable services.
2. The Company shall maintain a security system to protect personal information.
3. The Company shall process legitimate complaints through appropriate procedures.

Article 20 (Member's Obligation to Manage Accounts)

1. Members are responsible for managing their accounts and identity verification information.
2. Members must not allow third parties to use their accounts.
3. If an account is stolen or used by a third party, the member must immediately notify the Company.
4. Disadvantages resulting from failure to notify are borne by the member.

Article 21 (Obligations and Prohibited Acts of Users)

1. Prohibited Acts

• Registering false information.
• Stealing others' information or identity.
• Unauthorized modification of Website information.
• Transmitting unauthorized computer programs or information.
• Infringing intellectual property rights.
• Unauthorized recording, capturing, reproducing, distributing, transmitting, or sharing lesson content.
• Damaging reputation or interfering with business.
• Posting obscene, violent, or unlawful content.
• Automated access, crawling, scraping, or use of bots.
• Reverse engineering or bypassing security systems.

2. Sanctions and Legal Responsibilities

• Service restriction and loss of membership eligibility.
• Claims for damages, including lost profits and attorney fees.
• Criminal charges and complaints where applicable.
• Refusal of refund for services already used.

3. Intentional and Repeated Violations

If intentional and repeated violations cause significant damage, the Company may revoke membership and take legal action without prior warning.

4. Indemnification against Third-Party Claims

If a third party makes a legal claim against the Company due to a User's prohibited act, the User shall indemnify the Company and bear all related costs.

Article 22 (Rights to and Use of Posts/User Content)

1. The copyright of posts uploaded by a User belongs to the User.
2. Through separate consent, the User grants the Company a free, non-exclusive, perpetual license to use the post within the specified scope.
3. The Company may use posts for service quality improvement, curriculum improvement, internal training after removing identifiable information, and similar case reference after removing identifiable information.
4. The User is responsible for ensuring posts do not infringe rights of others.
5. The Company may delete posts upon withdrawal or loss of eligibility.
6. The Company may delete inappropriate posts without prior notice.
7. Requests to suspend postings may be submitted via Channel Talk.

Article 23 (Protection of Copyrights)

Copyrights and intellectual property rights for works produced by the Company, including lesson content, videos, audio sources, textbooks, images, and designs, belong to the Company. Users may not reproduce, record, capture, transmit, publish, distribute, share, or allow third-party use without prior written consent. Violations may result in civil and criminal liability.

Article 24 (Compensation for Damages and Indemnification)

1. Reasons for the Company's Indemnification

The Company is not liable for damages caused by force majeure, telecommunications failures, service failures without Company fault, user-attributable causes, unauthorized third-party access where standard care was fulfilled, disputes between users or third parties, or free services.

2. Compensation by the Company

If a User suffers damages due to the Company's negligence, the Company compensates according to Article 393 of the Civil Act.

3. User's Liability for Damages

If a User violates these Terms and causes damages to the Company or a third party, the User bears all responsibility. Unauthorized reproduction and distribution of lesson content may cause damages exceeding the market value of the content.

Article 25 (Individual Service Terms)

1. The Company may establish individual terms and policies for separate services.
2. Individual terms and policies will be posted on relevant service pages and shall take precedence in case of conflict.

Article 26 (Dispute Resolution)

1. The Company operates Channel Talk for customer consultation.
2. The Company prioritizes processing complaints and notifies the User if prompt processing is difficult.
3. E-commerce disputes may be mediated by relevant dispute mediation agencies.

Article 27 (Jurisdiction and Governing Law)

1. The competent court for lawsuits regarding disputes between the Company and User shall be the Seoul Western District Court. If the User's address or place of residence is clear at the time of filing, the Civil Procedure Act shall apply.
2. The laws of the Republic of Korea shall apply to lawsuits between the Company and User.